RESERVE YOUR PLACE TODAY!

Can I call KABS for an immediate pick up?

KABS bookings must be requested 12 hours in advance. With undetermined return trips times such as pick up from a medical appointment, your health professional will call the KABS line when you are ready for your pick up at the main entrance.

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Do drivers carry money to make change?

No. Exact fare is required. Place cash in the fare box when you get on the bus.

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Where can I get tickets, passes, and schedules?

Tickets and passes can be purchased at the Disability Resource Centre for Independent Living (DRCIL) at 39 Brunelle Rd North in Kapuskasing.

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If you are a community organization in need of bulk tickets, please contact reception at The Disability Resource Centre at Chantale.chevalier@drcil.ca.

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Does KABS service operate on Sundays?

No. KABS service operates Monday –  Friday from 8:00 am – 3:45 and Saturdays from 10:00 am – 4:00 pm.  There is no service on Sundays.

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Winter Weather Service Cancellations

If the school buses are cancelled, does KABS service still operate?

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Not necessarily. Due to safety concerns, The KABS Service Provider could cancel service if it is deemed the roads are unsafe for KABS Service to operate within town limits. The KABS driver will call every person booked a trip if the service will not be able to fulfill the booking.

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The decision to cancel will be posted to the public on MOOSE FM and CKGN (Kapuskasing Radio), on the www.flexbus.ca website, DRCIL Facebook page.

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Accessibility Information

KABS is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity.

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KABS recognizes the diverse needs of all our riders and will respond by striving to provide services that are accessible to all.

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Accessibility Lift

KABS vehicles are equipped with a lift at the rear of the bus to assist passengers. The lift can be used by passengers with limited mobility or who require a mobility aid which prevents them from boarding at the front of the bus. The lift can be deployed by the bus operator upon request.

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The usable platform for the lift is 30” x 44” and the weight limit for the lift is
800 lbs.

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If your mobility aid meets the length, width, and weight requirements there are factors such as maneuverability that may affect your ability to properly board the bus. You must be able to maneuver your mobility aid into the designated areas on the bus.

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The final decision concerning if mobility aid can be safely loaded onto the bus will be at the discretion of the operator.

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Transit Stops

In cases where a transit stop is temporarily inaccessible, people with disabilities will be able to board or exit the bus at the closest available safe location. In determining where a safe location is located, the operator will consider the preference of the person with a disability. However the final determination of the safe location will be determined by the operator.

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Storage of Assistive Devices/Mobility Aids/Strollers

Where room is available and safe storage is possible the operator will ensure that mobility aids are safely secured within the bus. Assistive devices, mobility aids etc. should never obstruct the aisle or block entrance/exit areas of the bus. All storage of mobility aids is done at no additional cost to the passenger.

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Service Animals

We welcome people with disabilities and their service animals. People with disabilities are permitted to be accompanied by their service animal and keep that animal with them when accessing services provided by Ride Norfolk, unless the animal is otherwise excluded by law.

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It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all times and clear of all aisles and exits.

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Attendants

A person with a disability who requires the assistance of an attendant will be permitted to have that person accompany them while using KABS service. There shall be no charge to attendants accompanying a person with a disability while using KABS. When reserving your seat it is imperative that you mention that you will be accompanied by an attendant.

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KABS service may deem it necessary to require an attendant for a person with a disability in order to protect the health and safety of that person or others using the service. This will only occur after a consultation with the person with a disability and when it is the only means to allow the person with a disability to access the service.

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Feedback Process

Those who wish to provide feedback on the way KABS provides service to people with disabilities can do so through; telephone, in writing, email, and through our social media platforms.

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Ticket or Cash

Pay with exact cash on the bus or purchase tickets in advance. Bus drivers do not carry change. Tickets and passes will still be accepted.

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​​How do I qualify?

KABS riders must meet the following criteria:

• Persons living with a physical, developmental or invisible disability or

• Difficulty to climb or descend stairs or

• Difficulty to walk more than 175 meters (600ft)

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KABS applications require a recommendation from a health or medical profession by way of note, letter, fax, email or referral.

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Applications and Purchasing passes

Applications and passes can completed by phone or in person with cash, debit, visa / mastercard or by cheque at the Disability Resource Centre for Independent Living located at 39 Brunelle Rd North in Kapuskasing.